Terms  Conditions  and  Safety 

The Booking

Full payment will be required at the time of making any bookings. Bookings will only be confirmed and guaranteed once full payment has been received. The person making the booking accepts responsibility for payment for everyone listed on the booking. You are also responsible for ensuring that all other persons listed on the booking form read these booking conditions and are fully aware of the booking conditions and course details and requirements, East Coast Sup Tours does not accept any liability for any loss caused by failure to do so.

 

Payment

Payment in full is required at the time of all bookings via our secure online booking system using square. Only once this payment has been received your booking is guaranteed.  If you have booked via email, we will ask you to call us at your convenience and make payment over the phone. We accept all major credit and debit cards. We are a ‘cashless’ business and so we politely ask that you please refrain from attempting to pay with cash.

 

Discount

No discount code or voucher can be added to any discounts or promotions that we may already have in place.

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Changing your booking

We will make every effort to re-arrange any activities you have made with us up until 48 hours of the start of the activity at no extra cost. Please note this is absolutely no guarantee and is subject to schedule and availability. In the event that a booking cannot be changed then please refer to our cancellation policy below. 

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Cancellations

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East Coast Standup paddle Tours has been built on the highest customer service foundations and we appreciate that cancellations and refunds are at times a sticky issue. Whilst we endeavour to maintain the most human approach to such issues, we do run a very strict but clear cancellation and refund policy. This is to ensure our customers are totally clear on our policies and also to protect the interests of our small business which is naturally susceptible to a number of environmental and human conditions. We do not offer cash refunds to group bookings or individual & family bookings within 28 days of the booked activities due to ANY personal circumstances. These include things such as (but not exclusively to) sudden illness, family emergencies or distaste of the weather that day.

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Where  our customers can not attend their activity for reasons of their own, we will happily and immediately offer digital activity vouchers to the full value of the booking which can be redeemed within 12 months.

 

Weather condition

We maintain the right to cancel sessions at any time should the senior management or instructors deem the weather conditions too dangerous. In this instance, customers will be offered digital activity vouchers to the full value of the booking which can be redeemed 12 months into the future. We do not cancel sessions due to the rain or cloudy sky. We cancel sessions if the wind is blowing dangerously, if lightning is forecasted or the senior managers feel the group will not maintain their ability to cope with the conditions during the session.

 

Health and Safety

We are covered by quality customer liability & employee liability insurance.

All participants are to sign our activity safety information form to acknowledge and accept the risks involved with taking part. All people under the age of 18 must be accompanied by their legal guardian on the water. If this is not possible, the legal guardian must remain within ear & eye shot of the paddler. This is down to licencing, insurance and child protection policy. If the paddler is under the age of 18, all aspects of our safety information form must be read and understood by the paddler but signed by a legal guardian who must be over the age of 18. If the paddler has a known medical condition that might effect their ability to paddle or that we should know in case of any emergency, they are to request a medical disclosure form from the appropriate member of staff and help the instructor fully understand the medical concern where appropriate. It will be attached to the paddlers completed safety information form and kept on file until their activity is completed.

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If you are perceived to be under the influence of alcohol or illegal drugs, you will not be permitted to undertake any activities. All customers must undertake our safety brief on every occasion that they attend activities with us. This is to ensure everyone is made aware of the skills they will need to cope with the weather and environmental conditions of the day. All customers are also required to wear a buoyancy aid (supplied) and this must be worn correctly throughout the duration of the paddlers time on the water. 

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Equipment

Our equipment is regularly checked for damage and aesthetic degradation. We consider the high standard of our equipment is a reflection of our brand and our great care when it comes to your safety and enjoyment whilst using our kit. If you discover any of our equipment is faulty, please report it to any member of staff prior to the start of your activity otherwise you may fall liable for charges associated to the damage.

Our paddles and paddle boards are very expensive, please take great care not to damage them. Accidents do happen and we appreciate that, but any obvious lack of care, misuse or mindless behaviour that results in our equipment being damaged, will result in a fair charge being issued.

It is the responsibility of the person using the equipment to report any damage caused during the activity and we favour your honestly. By participating in an activity, you thereby agree to take responsibility for and pay for any damage caused by improper use. 

 

Charges include:

£35 for a punctured paddle board
£60 for a torn wetsuit or buoyancy aid
£80 for a lost paddle
£200 for a broken fin box