1. Order Processing Time

All our orders are processed and shipped out within 5-14 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address within 12 hours of your order. Once the order is shipped, we can not alter the shipping address anymore.

 

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are standard rate and based on your country of origin.

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The shipping methods and delivery times per region are represented below:

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USA 5-9 Business days

Canada 5-10 Business days

Europe 8-14 Business days

Australia 8-14 Business days

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Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

 

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS].

 

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

 

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

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If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

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6. Customer Service

 

For questions, support or problems, please contact us by email at support@poseideon-surf.com.

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9. Returns

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Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a photograph, and we’ll review your case and possibly give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.”