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FAQ

  • MY DISCOUNT CODE ISN'T WORKING
    Most discount codes are only applicable to Poseidon branded items. Only one discount code can be used per order - if you've already used one then a second will not work, or may override the previous code.
  • I CHOSE STANDARD DELIVERY BUT MY ORDER HASN'T ARRIVED
    Standard deliveries arrive Monday to Friday. Orders placed by 3pm Monday - Thursday will printed and dispatched within 5-14 days depending on your location. If the order is placed after 3pm Monday - Thursday, at the weekend or on a bank holiday, the order will be dispatched on the next working day. If your order is late feel free to get in touch.
  • WHERE IS MY ORDER?
    We normally allow 5-14 working days for your order to arrive when using Standard Delivery. This may be slightly longer during busy periods, such as during sales and holidays.
  • I'D LIKE TO RETURN AN ITEM
    Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a photo and we’ll review your case and possibly give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.

FAQ by Poseidon

FAQ by Poseidon surfwear, beachwear, clothing & accessories for men, women and kids, including t-shirts, hoodies, swimwear and bags.

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